Shipping policy

Last updated: August 20, 2026

This Shipping Policy explains how ELIXIR processes and ships orders.

1. Research Use Only and Eligibility

ELIXIR products are supplied strictly for lawful laboratory Research Use Only by qualified purchasers age 21 or older. Orders require an ELIXIR account, completed Buyer Qualification, RUO acknowledgement, payment review, address review, and compliance review before processing or shipment.

2. Shipping Area

ELIXIR ships within the United States only. ELIXIR does not ship to U.S. territories or international destinations.

Orders with shipping addresses outside ELIXIR’s shipping area will not be accepted for shipment. ELIXIR may cancel or refuse orders that use forwarding services, reshipment services, inaccessible addresses, unverifiable addresses, restricted destinations, or addresses that create payment, compliance, carrier, or delivery concerns.

3. Processing Time

Order processing begins after payment has been completed and verified as applicable to the payment method, account and Buyer Qualification review, inventory confirmation, and any required compliance or address review. For manual payments, this requires ELIXIR to verify actual receipt against the order and mark the order paid. Processing time is separate from carrier transit time.

Typical processing may take 1–3 business days after order acceptance, excluding weekends, holidays, carrier interruptions, compliance review, payment review, inventory review, and operational delays. Processing may take longer during high-volume periods, holidays, supply delays, weather events, carrier disruptions, documentation review, or risk review.

4. Shipping Methods and Delivery Estimates

Available shipping options and estimated delivery times are shown at checkout when available. Delivery estimates are provided by carriers or Shopify and are not guarantees unless expressly stated in writing by ELIXIR.

Carrier delays may occur because of weather, holidays, security screening, operational issues, access limitations, incorrect addresses, force majeure, or other circumstances outside ELIXIR’s control.

5. Shipping Rates

Shipping rates may be calculated at checkout based on destination, method, package characteristics, carrier availability, promotions, and order details. Shipping charges, taxes, carrier fees, and similar fees may be the customer’s responsibility unless checkout states otherwise.

6. Address Accuracy

You are responsible for entering a complete, accurate, accessible, and deliverable U.S. shipping address. Address changes are not guaranteed after order submission. If you contact us quickly, ELIXIR may attempt to update an address before processing or shipment, but address changes cannot be guaranteed after processing begins.

Orders shipped to incorrect, incomplete, inaccessible, restricted, or undeliverable addresses may be delayed, canceled, returned, refused, or ineligible for refund, replacement, or reshipment except as required by law.

7. Tracking

If tracking is available, shipment confirmation and tracking information will be provided after shipment. Tracking updates may take time to appear after label creation. A label creation event does not necessarily mean the carrier has possession of the package.

8. Identity, Order-Review, and Delivery Safeguards

ELIXIR may use appropriate safeguards for individual orders when necessary, including identity verification, billing-address verification, order confirmation, payment review, compliance review, account-history review, or other lawful security and fraud-prevention measures. Requirements may depend on order value, destination, carrier availability, payment review, compliance review, account history, or operational judgment.

If delivery cannot be completed because an eligible recipient is unavailable, identity verification cannot be completed, access is unavailable, or carrier requirements are not met, the customer is responsible for coordinating redelivery or pickup with the carrier. Failure to complete delivery requirements does not automatically qualify an order for cancellation, refund, replacement, or reshipment.

9. Delivered but Missing Packages

If tracking shows delivered but you cannot locate the package, check the delivery location, mailroom, parcel locker, reception area, neighbors, building management, or household members, and contact the carrier with your tracking number.

Carrier-confirmed delivery generally limits ELIXIR responsibility for stolen, misplaced, or missing packages after delivery, subject to applicable law and ELIXIR review. ELIXIR may assist by providing documentation for carrier review when available.

10. Lost, Delayed, or Damaged Packages

If tracking shows no movement for an extended period or indicates damage, contact ELIXIR at info@elixirls.com with your order number and tracking number. ELIXIR may help initiate carrier review where appropriate.

Damaged, incorrect, missing, or shipment-condition claims must be reported within 48 hours after carrier delivery confirmation and must include the documentation listed in the Return & Refund Policy.

11. Returned-to-Sender, Refused, or Undeliverable Packages

Returned-to-sender, refused, unclaimed, inaccessible, or undeliverable packages may be subject to review. ELIXIR may deduct original shipping, return shipping, carrier fees, handling costs, or other non-recoverable costs from any eligible refund or credit where permitted by law. Reshipment is not guaranteed and may require additional charges and compliance review.

12. Force Majeure

ELIXIR is not responsible for delays or failure to ship caused by events outside our reasonable control, including carrier disruptions, weather, natural disasters, labor disputes, supply issues, government actions, security events, technical failures, payment processor outages, or other force majeure events.

13. Contact

Shipping questions may be directed to:

info@elixirls.com