Payment & Billing Policy

Last updated: August 20, 2026

This Payment & Billing Policy explains payment, billing, transaction review, and dispute-handling practices for ELIXIR.

1. Secure Checkout

Available payment methods are shown at checkout and may change over time. Payments must be made through the payment methods made available by ELIXIR at checkout. ELIXIR does not store full payment-card numbers on the Site.

2. Research-Use Purchase Requirements

By submitting payment or placing an order, you confirm that:

• you are at least 21 years old;
• you have an ELIXIR account and completed Buyer Qualification;
• the order is strictly for lawful laboratory Research Use Only;
• the products will not be used for Prohibited Use;
• you are authorized to purchase in connection with the Company / Organization, research field, and lawful research purpose represented through Buyer Qualification; and
• your billing, shipping, account, and payment information is accurate and authorized.

3. Payment Authorization and Capture

For payment methods involving authorization or capture, submitting an order authorizes ELIXIR and its payment processors or financial service providers, as applicable, to process the transaction, including authorization, capture, fraud review, refund, void, or other transaction actions as appropriate. An authorization or order confirmation does not guarantee order acceptance, fulfillment, or shipment. An order acknowledgement or confirmation does not establish receipt of a manual payment. For manual payments, order processing begins only after ELIXIR verifies actual receipt against the order and marks the order paid. Screenshots, payment claims, or other customer-submitted proof do not establish receipt.

Zelle payment must be completed in the exact order amount within 48 hours of order placement. An unpaid order may be canceled after 48 hours, and its reserved inventory may be released.

4. Billing Accuracy

You must provide complete and accurate billing information. Orders may be delayed, held, declined, canceled, or refunded if billing information is incomplete, inconsistent, unverifiable, unauthorized, suspected fraudulent, or inconsistent with account, Buyer Qualification, shipping, or payment records.

5. Transaction Review, Declines, Holds, and Cancellations

ELIXIR may review, hold, decline, cancel, or request additional information about any transaction for reasons including payment failure, suspected fraud, unauthorized payment, duplicate transaction, chargeback risk, account inconsistency, Buyer Qualification concerns, Prohibited Use concerns, billing/shipping mismatch, processor requirements, or policy violations.

If an order is canceled after payment has been received or captured, any eligible refund will be issued in accordance with ELIXIR review, the Return & Refund Policy, and applicable law. Refund method and timing may vary based on the payment method and applicable financial institutions or service providers.

6. Pricing, Discounts, Taxes, and Errors

Prices, product availability, shipping charges, taxes, discounts, and promotions may change. Volume discounts, if offered, apply only when shown in cart and checkout at the time of purchase. ELIXIR may correct pricing, tax, shipping, promotion, or calculation errors and may cancel or contact you about affected orders before fulfillment.

7. Refunds and Duplicate Charges

Approved refunds will be issued according to the original payment method and transaction, subject to applicable law; the refund route and timing may vary by payment method and applicable financial institutions or service providers. If you believe you were charged twice or billed incorrectly, contact ELIXIR promptly at info@elixirls.com with your order number, email address, and a description of the issue. ELIXIR may need to review Shopify, payment processor, bank, and order records.

8. Unauthorized Charges and Chargebacks

If you do not recognize a charge, contact ELIXIR before opening a dispute so we can review the transaction, confirm order status, and help resolve legitimate billing concerns. Nothing in this policy waives lawful chargeback rights.

If a chargeback, retrieval request, payment dispute, fraud claim, or processor inquiry occurs, ELIXIR may provide relevant transaction, order, fulfillment, shipping, account, Buyer Qualification, acknowledgement, attestation, support, and policy-acceptance records to Shopify, payment processors, card networks, banks, fraud-prevention providers, carriers, advisors, or authorities as reasonably necessary to investigate and respond.

Chargebacks filed without first contacting support may delay resolution and may affect account eligibility for future orders where permitted by law and processor rules, especially if the dispute is inconsistent with order, delivery, qualification, or policy records.

9. Payment Security

Payment processing is handled through the applicable payment providers using their own security infrastructure. You are responsible for using authorized payment methods and protecting your payment credentials. ELIXIR may refuse orders associated with unauthorized payment, fraud, abuse, or policy violations.

10. Contact

Payment and billing questions may be directed to:

info@elixirls.com