Privacy policy

Last updated: August 20, 2026

This Privacy Policy describes how ElixirLS LLC d/b/a ELIXIR Life Sciences (“ELIXIR,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit elixirls.com, create an account, complete Buyer Qualification, place an order, contact us, or interact with our Site and services.

By using the Site, creating an account, completing Buyer Qualification, placing an order, or contacting us, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Account and contact information: name, email address, account identifiers, billing address, shipping address, Company / Organization information, and customer-support communications.

Buyer Qualification and research-use eligibility information: date of birth, age status or 21+ confirmation, field of qualified research, Company / Organization, qualification status, qualification timestamps, RUO attestation status and timestamps, Terms acknowledgement status and timestamps, Privacy acknowledgement or policy-version identifiers, and related account eligibility records.

Order, cart, shipping, and transaction information: products viewed or ordered, cart contents, quantity, discounts, order acknowledgements, per-order RUO acknowledgement status and timestamps when recorded, billing and shipping details, fulfillment status, tracking information, returns/refund records, chargeback or dispute records, and communications about orders.

Payment-related information: payment method information needed to process a transaction, payment authorization status, transaction identifiers, partial card details such as brand or last four digits where supplied by processors, billing verification results, fraud or risk indicators, and payment-dispute information. ELIXIR does not store full payment-card numbers on the Site.

Device, usage, and technical information: Shopify, hosting/security providers, analytics providers, fraud-prevention providers, and other service providers may process IP address, browser type, device information, operating system, pages viewed, referral source, session activity, cookie identifiers, approximate location derived from technical data, and similar information during normal Site operation. ELIXIR does not collect or store IP address as part of Buyer Qualification.

Communications and support information: messages you send us, order questions, documentation requests, policy questions, fraud or unauthorized-charge reports, and other interactions with customer support.

2. How We Use Information

We use personal information to:

  • operate the Site and Shopify storefront;
  • create and maintain customer accounts;
  • verify 21+ eligibility and Buyer Qualification;
  • determine whether an account may purchase RUO products;
  • process, review, accept, decline, cancel, fulfill, ship, refund, replace, or support orders;
  • provide product, order, policy, shipping, billing, and documentation support;
  • maintain records of RUO, Terms, Privacy, and per-order acknowledgements;
  • enforce our Terms, policies, Buyer Qualification requirements, and RUO restrictions;
  • detect, investigate, prevent, and respond to fraud, unauthorized payments, suspicious ordering, Prohibited Use indicators, abuse, security incidents, chargebacks, and disputes;
  • comply with legal, regulatory, tax, accounting, payment, shipping, and recordkeeping obligations;
  • improve Site functionality, security, performance, customer experience, and product presentation;
  • send transactional, service, policy, account, and order communications;
  • send marketing communications where permitted and subject to opt-out rights; and
  • protect the rights, safety, property, and legitimate interests of ELIXIR, customers, service providers, and others.

3. Buyer Qualification Information

Because ELIXIR products are strictly for laboratory Research Use Only and purchases require a qualified account, we collect Buyer Qualification information to confirm age eligibility, research-use context, Company / Organization association, required attestations, and qualification status.

Buyer Qualification information may be used to approve, deny, reset, revoke, or request re-verification of qualification; block checkout; respond to order, payment, compliance, or chargeback reviews; and preserve records of required acknowledgements.

Some Buyer Qualification records may need to be retained even if an account is later inactive, reset, revoked, or subject to a deletion request, where retention is reasonably necessary for compliance, fraud prevention, transaction records, legal obligations, dispute resolution, or policy enforcement.

4. Payment Processing

Payments are processed through Shopify or payment processors or financial service providers made available at checkout. ELIXIR does not store full payment-card numbers on the Site. Payment processors may collect and process payment information according to their own terms, security standards, and privacy policies.

We may receive transaction status, authorization information, fraud or risk indicators, payment method descriptors, partial payment details, refund status, chargeback status, and dispute information needed to process orders and respond to payment issues.

5. Cookies, Analytics, and Similar Technologies

The Site may use cookies, pixels, tags, local storage, and similar technologies for essential Site functionality, Shopify checkout and accounts, cart behavior, access gates, security, fraud prevention, analytics, preferences, performance, and marketing where permitted.

You may be able to control cookies through your browser settings or privacy-choice tools. Disabling some cookies may affect Site, cart, account, checkout, or security functionality.

6. How We Disclose Information

We may disclose personal information to:

  • Shopify and Shopify-related services that power the Site, accounts, checkout, cart, payments, order management, and policy features;
  • payment processors, gateways, card networks, banks, fraud-prevention services, and financial institutions;
  • shipping carriers, fulfillment providers, address-verification services, and logistics providers;
  • email, hosting, security, analytics, customer-support, documentation, data-storage, and operational service providers;
  • professional advisors, including legal, accounting, compliance, insurance, and security advisors;
  • government, regulatory, law-enforcement, court, or legal-process recipients when required or appropriate;
  • parties involved in investigating or responding to fraud, unauthorized payment, chargeback, payment dispute, security incident, Prohibited Use, policy violation, or legal claim; and
  • successors or parties involved in a business transaction such as merger, acquisition, reorganization, financing, or sale of assets, subject to appropriate protections.

We may provide relevant order, account, Buyer Qualification, attestation, shipping, communication, and transaction evidence to payment processors, banks, card networks, fraud-prevention providers, carriers, advisors, or authorities to investigate or respond to chargebacks, disputes, fraud, unauthorized payment claims, Prohibited Use concerns, or legal obligations.

7. Marketing Communications

If we offer marketing communications, we may use your email address or contact information to send product availability, policy, company, or promotional updates where permitted. You may opt out of marketing emails using the unsubscribe link or by contacting us. Even if you opt out of marketing, you may still receive transactional, account, policy, security, order, Buyer Qualification, or service communications.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, Buyer Qualification, order processing, payment and tax records, shipping, customer support, fraud prevention, dispute resolution, legal compliance, policy enforcement, and security.

Retention periods vary depending on the type of information, account status, order history, legal obligations, dispute risk, and operational needs. We may retain certain transaction, qualification, acknowledgement, and compliance records where necessary even after an account is closed or a privacy request is submitted.

9. Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, knowledge about, correction of, deletion of, portability of, restriction of, or information about certain personal information. You may also have rights to opt out of certain processing, targeted advertising, sale or sharing of personal information as those terms are defined by applicable law, or marketing communications.

Where required by applicable law, you may also have the right to appeal a privacy-rights decision and may be permitted to use an authorized agent to submit a request on your behalf. ELIXIR may need to verify your identity, and may need an authorized agent to provide proof of authorization, before completing a request.

We will respond to privacy requests as required by applicable law. Some requests may be limited where information must be retained for transaction records, Buyer Qualification records, fraud prevention, payment disputes, legal compliance, security, or policy enforcement.

To submit a privacy request, contact info@elixirls.com.

10. Your Privacy Choices

Where applicable, you may exercise opt-out choices relating to sale, sharing, or targeted advertising as defined by applicable law through ELIXIR’s Shopify-supported privacy-choice page at /pages/data-sharing-opt-out. The existence of this privacy-choice tool does not mean that ELIXIR sells personal information in the ordinary sense of that word.

Where required or supported, Shopify/customer-privacy tooling may also process opt-out preference signals such as Global Privacy Control for the browser or device used to visit the Site. ELIXIR does not create custom Global Privacy Control infrastructure separate from Shopify/customer-privacy tooling.

Shopify also provides information about how Shopify processes personal information and privacy rights that may relate to data processed by Shopify at https://privacy.shopify.com/en.

You may also contact us at info@elixirls.com for privacy questions or requests.

11. Children and Minors

The Site is not intended for children. ELIXIR does not knowingly collect personal information from children under 13. ELIXIR products may be purchased only by qualified customers age 21 or older. The 21+ purchase requirement is separate from privacy laws governing children’s data.

If you believe a child has provided personal information, contact us so we can review and take appropriate action.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. Shopify and payment processors provide security infrastructure for storefront, account, checkout, and payment processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. International Users

ELIXIR is based in the United States and ships only within the United States, excluding U.S. territories. If you access the Site from outside the United States, your information may be transferred to, stored in, or processed in the United States and other jurisdictions where Shopify, payment processors, carriers, or service providers operate. Those jurisdictions may have privacy laws different from your location.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Site with an updated date. If a change materially affects Buyer Qualification, privacy rights, or eligibility records, ELIXIR may require renewed acknowledgement before future purchases.

15. Contact

Questions about this Privacy Policy may be directed to:

ElixirLS LLC d/b/a ELIXIR Life Sciences
1309 Coffeen Avenue, Suite 20486
Sheridan, WY 82801
United States
info@elixirls.com